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We want you to be totally happy with any purchases you make from us. So
not only do we offer a full 30 day money back guarantee on all our products, but to make things even better, we'll even credit your reward points account with the cost of the return postage.* (You can use these reward point as a discount on your next order, click here for details about our reward point scheme)
Unwanted goods
- We offer a full refund including the original standard UK delivery charge.
If you are only returning part of your order we will only refund the cost of the items returned.
(We are unable to refund the cost of any enhanced delivery options selected, such as Express or non-UK delivery.)
- We credit your reward points account with the cost of returning the item to us.*
Your reward points can use as a discount on future orders, click here for details about our reward point scheme (sorry, but we can't offer cash/credit card refunds for the return postage for non-faulty products)
- We DO NOT charge a restocking fee or deduct the original postage cost from your refund.
We've notice that some retailers try this on, in some cases this could actually be in breach of the UK distance selling regulations.
- We DO NOT insist that items are returned unopened or impose other unreasonable conditions.
Quite how some retailers expect you to decide if you like something without taking it out of the box is a total mystery to us.
All we do ask is that you return any unwanted items to us within 30 days of receipt (How to return an item to us) and that you take good care of the product and its packaging and instructions, by all means feel free to try the item out, as long as you can do so without causing any damage.
We're unable to offer a refund for items that have been damaged (marked, scratched etc), that have obviously been used (candle sticks returned covered in wax, ashtrays complete with ash, bottle openers covered in beer, rubbish bins full of rubbish etc.) or that are returned with any parts (including packaging) missing. (so don't throw the box away until you're sure you're happy!)
Refunds can only be made to the credit/debit card that was used to make the original purchase, we can not make a refund to a different card and under no circumstances will a refund be made by cash, cheque, bank transfer or any other means.
If you have any questions about our returns policy (or any other questions for that matter), please do not hesitate to get in touch
* Reward points credit for return postage cost is limited to the cost of returning items using the Royal Mail Standard Parcel service with adequate insurance for the value of the items returned. This offer is only available to customers based in the UK who placed their order online at ezstyle.co.uk.
How to return an item to ezstyle.co.uk
Faulty or Incorrect Items
If you receive an item from us which is defective, which you did not order or due to another error on our part, you may return it to us for a full refund (including the cost of returning the item to us)
If an item is found to be defective upon receipt, or it develops a fault within the first 30 days we will replace it with a brand new item.
If an item develops a fault within the guarantee period, (which is at least 1 year on all items) then we will arrange for it to be repaired or replaced if the item is not repairable.
We can not offer a refund for any items returned to us after 30 days.
How to return an item to ezstyle.co.uk
Waste Electrical and Electronic Equipment (WEEE)
We are obliged under the Waste Electrical and Electronic Equipment (WEEE) Directive to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new toaster from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely.
Further details are available here
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